Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
17 Price information Price Change Notice of JUDY AND PAUL Brands products 2024-07-25 15
16 Notice The Notice of Closure of I HATE MONDAY 2024-07-23 59
15 Price information Price Change Notice of MIDO Brands products 2024-07-23 70
14 Notice The Notice of Closure of BOTANIC SENS, MUCENT, BALLON BLANC 2024-07-22 43
13 Price information Price Change Notice of J.ESTINA Brands products 2024-07-17 155
12 Notice Notice of Dormant Release following Amendment of Personal Information Protection Act 2024-05-03 47
11 Notice Notice on changes in membership discount rate of BALLY 2024-04-29 36
10 Notice Notice on self-departure date change policy 2023-12-18 89
9 Notice Notice on revision of Shilla Duty Free Shop’s Terms of Service 2023-09-15 52
8 Notice Notice the Revision of Personal Information Processing Policy 2023-08-24 42

Anonymous My Shilla

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".