Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
12 Notice Price Change Notice of HANYUL Brands products 2022-06-24 6
11 Notice Price Change Notice of PRIMAUTE Brand's some products 2022-06-22 9
10 Notice Price Change Notice of International Cosmetics Brands products 2022-05-27 21
9 Notice The Notice of Changes on the Membership Discount Rate of RMK Brands 2022-05-24 13
8 Notice The Notice of Closure of EVE ROM & NATURA BISSE 2022-04-27 23
7 Notice Information on the revision of the Terms and Conditions 2021-07-13 2
6 Notice Starting S.Rewards service at Macau Airport 2021-07-08 18
5 Notice The Notice of Closure of GLAM GLOW 2021-03-16 56
4 Notice The Notice of Closure of RANCE 2021-03-16 29
3 Notice Notice of reducing the automatic cancellation period (30 days to 10 days) 2020-04-23 40

Anonymous My Shilla

Membership level

  • Offline Membershipbronze
  • Online Memberships1
  • Mileage

My Shopping Hours Notification message

Exchange Rate Calculator

  • $USD
  • ¥THB0
  • ¥VND0
  • ¥MYR0
  • ¥PHP0
  • ¥IDR0
  • ¥RUB0
  • ¥CNY0
  • ¥JPY0
  • ₩KRW0

Viewed Items Select All

Cart See more

Total payment amount
  • $

Delete Order now

Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".