Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
22 Notice Price Change Notice of J.ESTINA Brands products 2023-01-27 7
21 Notice Price Change Notice of TUMI Brands products 2023-01-26 6
20 Notice Price Change Notice of A.TOURISTER Brands products 2023-01-26 7
19 Notice Price Change Notice of SAMSONITE Brands products 2023-01-26 7
18 Notice Price Change Notice of VERSACE PFM Brands products 2023-01-25 6
17 Notice Price Change Notice of AESOP Brands products 2023-01-25 9
16 Notice Price Change Notice of VERTE Brands products 2023-01-25 7
15 Notice Price Change Notice of MILTON STELLE WATCH Brands products 2023-01-19 15
14 Notice The Notice of Purchase Quantities Restriction Change on MOROCCANOIL 2023-01-13 10
13 Notice Price Change Notice of HOURGLASS Brands products 2023-01-11 11

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".