- Customer Service
- Business Hours 09:00~18:00 (Korean Standard Time)
- Phone +82-2-2639-6000
Find answers to your questions through FAQ
You can cancel the order or get it when you re-departure.
・ If you want to cancel, you can cancel directly at MY Shilla > My purchase history>Purchase history
・ If you want to be delivered, you will need to go out again. Please contact Customer Service (+82-2-2639-6000) at least 3 days prior to departure to let us know your departure information.
* Some brands may not be able to deliver on re-departure in accordance with their brand policy.
* If the products you purchased are not picked up within 10days, the purchase will be canceled automatically. The mileage, coupons for the order will expire at the end of the validity period.
If you purchased from an offline store, your mileage will not be credited.
The deposit is operated by Shilla Duty-Free Online Shop only.
You can use it as much as you pay for the maximum amount of the deposit for each brand after applying coupon discount.
Depending on our brand policies, the percentage of maximum reserve applies for each brand is different, and some brands are restricted.
Your deposit history is at MY Shilla > My Shopping Benefits(History can be viewed up to the last 2 years) >
You can apply at the homepage and customer service (+82-2-2639-6000).
・ Online register: you can cancel your order at My purchase history In MY Shilla.
・ Call: to Customer Service (+82-2-2639-6000).
※ Customer Service Hours (09:00 ~ 19:00)
However, you can cancel by order number. If you cancel one item, you have to cancel the order number
and reorder it.
After the item has moved to the airport, the order status is marked as 'Under Cancellation'.
Please inform the person in charge at the time of delivery of other items that there is a 'under cancellation' item.
Cancellation after 18:00 will be canceled sequentially from 09:00 on the following day.
* Even if you cancel your application with 'Under Cancellationi', you will still be eligible for the exemption limit ($ 5,000) included in the total purchase amount.
Some brands are not subject to discounts due to the brand policies.
* Discounted brands may be changed at any time without notice due to the brand policy
The point is the point that is paid according to various activities at the Shilla Online Duty Free Shop.
The maximum number of credits per day is 1,000, and the validity period is six months from the date of earning.
You can find out more about using and earning stars on the 'Star Zone' page.
You can rejoin the membership after wtihdrawl.
However, the following benefits are not available at the time of re-entry.
①Withdrawl ID cannot be reused.
②Remove on / offline purchase and event participation history.
③ Remove existing benefit of Shilla prepaid card / mileage / coupon / Star.
④New member benefits (coupons / mileage / event) are not available.
Color or size exchange of the products delivered is not possible.
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Note when purchasing duty free items