Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Notice

Notice List
No. Category Title Date Views
19 Notice [Notice] Changes to Duty-Free Product Exchange & Refund Policy and Revisions to the Terms of Use 2026-08-10 1156
18 Notice 후그 수모 환불 안내 공지_26.04.13 2026-04-13 1489
17 Notice [Notice] Partial Store Closure at The Shilla Duty Free Incheon Airport Branch 2026-04-01 210
16 Notice Notice on revision of Shilla Duty Free Shop’s Terms of Service 2026-03-12 953
15 Notice Notice the Revision of Personal Information Processing Policy 2026-01-19 1382
14 Notice Notice the Revision of Personal Information Processing Policy 2025-11-06 1077
13 Notice Notice on revision of Shilla Duty Free Shop’s Terms of Service 2025-11-06 734
12 Notice Notice the Revision of Personal Information Processing Policy 2025-02-10 111
11 Notice Notice the Revision of Personal Information Processing Policy 2025-01-13 190
10 Notice Notice of Dormant Release following Amendment of Personal Information Protection Act 2024-05-03 133

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".