Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
18 Notice The Notice of Closure of ROSA.K 2023-12-07 13
17 Notice Price Change Notice of KANGOL Brands products 2023-12-07 14
16 Notice Price Change Notice of GRAIN DE BEAUTE Brands products 2023-12-01 44
15 Notice Price Change Notice of some Imported LOLA JAMES HARPER 2023-11-28 8
14 winner of a lottery Information [TREASURE CONCERT] Event winner announcement 2023-11-24 59
13 User's guide Notice on resumption of operation of some Pickup Counters 2023-11-07 155
12 Notice Price Change Notice of some Imported Cosmetics Brand products 2023-10-23 86
11 Notice Notice on revision of Shilla Duty Free Shop’s Terms of Service 2023-09-15 42
10 Notice Notice the Revision of Personal Information Processing Policy 2023-08-24 29
9 Notice Jin Air Incheon International Airport Passenger Terminal 2 Relocation Information 2023-06-19 23

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".