Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
19 Price information Price Change Notice of JELLY CAT Brands products 2024-06-18 28
18 Price information Price Change Notice of KINDABABY Brands products 2024-06-14 78
17 Price information Price Change Notice of JUST LOVER Brands products 2024-06-14 58
16 Price information Price Change Notice of CLARINS Brands products 2024-06-14 18
15 Price information Price Change Notice of J.ESTINA, STONE HENGE, ROSEMONT JEWERLY Brands products 2024-06-12 68
14 Price information Price Change Notice of DARPHIN Brands products 2024-06-06 71
13 Price information Price Change Notice of LA BRUKET Brands products 2024-06-04 57
12 Notice Notice of Dormant Release following Amendment of Personal Information Protection Act 2024-05-03 41
11 Notice Notice on changes in membership discount rate of BALLY 2024-04-29 34
10 Notice Notice on self-departure date change policy 2023-12-18 83

Anonymous My Shilla

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".