Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Notice

Notice List
No. Category Title Date Views
13 Notice Price Change Notice of CLIO Brands products 2021-12-02 6
12 Notice Price Change Notice of FOREO / BULY1803 Brands products 2021-11-29 13
11 Notice Information on the revision of the Terms and Conditions 2021-07-13 1
10 Notice Starting S.Rewards service at Macau Airport 2021-07-08 12
9 Notice The information of April price adjustment for some overseas cosmetics brands 2021-03-24 23
8 Notice The Notice of Closure of GLAM GLOW 2021-03-16 40
7 Notice The Notice of Closure of RANCE 2021-03-16 21
6 Notice Information on the revision of the Terms and Conditions 2021-01-27 16
5 Notice Notice for the Revision of Operational Notification on the Exchange and Refund at Duty Free Store 2021-01-08 11
4 Notice The Notice of Receiving A/S after the Closure of J.ESTINA 2020-11-17 14

Anonymous My Shilla

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".