Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
8 Notice Notice of Exchange Rate Policy Changes for Korean Domestic Brands 2022-10-04 11
7 Notice Price Change Notice of Brand's some products (MASKACOMPANY,I'M FROM) 2022-09-30 15
6 Notice Price Change Notice of International Cosmetics Brands products 2022-09-29 19
5 Notice The Notice of Closure of GLAM GLOW 2021-03-16 60
4 Notice The Notice of Closure of RANCE 2021-03-16 32
3 Notice Notice of reducing the automatic cancellation period (30 days to 10 days) 2020-04-23 44
2 All Duty free item pick up notice. 2020-01-16 38
1 Notice The information of price adjustment for some overseas cosmetics brands 2019-02-22 74

Anonymous My Shilla

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".