Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
13 Notice The information of price adjustment for some overseas cosmetics brands 2021-02-24 16
12 Notice The Notice of Price Adjustment for VANAV Products 2021-02-23 8
11 Notice The notification of brand closure, PALLA 2021-02-18 15
10 Notice The Notice of Closure of 23years old 2021-02-15 9
9 Notice Information on the revision of the Terms and Conditions 2021-01-27 12
8 Notice Notice for the Revision of Operational Notification on the Exchange and Refund at Duty Free Store 2021-01-08 10
7 Notice The Notice of Receiving A/S after the Closure of J.ESTINA 2020-11-17 7
6 Notice Notice on iOS APP update. 2020-07-22 24
5 Notice Notice for the Change of the Customer Service Operation 2020-07-17 19
4 Notice Notice of reducing the automatic cancellation period (30 days to 10 days) 2020-04-23 33

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".