Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
16 Notice The Notice of Closure of CURE PROGRAM 2020-10-28 4
15 Notice Notice of Exchange Rate Policy Changes 2020-10-28 5
14 Notice The Notice of Closure of SNP 2020-10-22 7
13 Notice The notification of price adjustment for the brand, FURLA 2020-10-20 6
12 Notice The notification of brand closure, BEACHMALL 2020-10-12 8
11 Notice Notice on iOS APP update. 2020-07-22 21
10 Notice Notice for the Change of the Customer Service Operation 2020-07-17 12
9 Notice Notice on temporarily closing of Shilla Duty Free Jeju Branch 2020-05-27 16
8 Notice Notice of reducing the automatic cancellation period (30 days to 10 days) 2020-04-23 33
7 Notice Notification for Changing the Departure Information 2020-04-16 17

Anonymous My Shilla

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".