Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Notice

Notice List
No. Category Title Date Views
19 Notice The Notice of Closure of Olivarrier and 5 Other Brands 2021-01-20 3
18 Price information The notification of price adjustment for the brand, HAZZYS RTW 2021-01-14 7
17 Notice The Notice of Closure of LOVE ME MONSTER 2021-01-14 4
16 Price information The Notice of Price Adjustment for POLO RALPH LAUREN Products 2021-01-14 6
15 Notice The Notice of Price Adjustment for some of the MONTBLANC Items 2021-01-12 5
14 Notice Notice for the Revision of Operational Notification on the Exchange and Refund at Duty Free Store 2021-01-08 8
13 Notice The notification of brand closure, KOLON SPORT 2020-12-28 7
12 Notice The notification of brand closure, LOEUVRE 2020-12-28 7
11 Notice The notification of brand closure, JOYGRYSON 2020-12-24 10
10 Notice The notification of brand closure, OUIOUI 2020-12-22 15

Anonymous My Shilla

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".