Customer Service

Customer Service
(Open all year around)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
9 Notice Inform the revision of the Terms and Conditions 2020-02-14 8
8 Notice The notification of brand closure, DANK 2020-02-13 13
7 Notice The Notice of Change of Purchase Restriction Quantities on Certain Overseas Cosmetic Brands 2020-02-07 17
6 All Limit quantity of carry-on face mask 2020-02-07 22
5 All Notice of last order deadline at online mall 2020-02-05 44
4 All Notice on packaging minimization 2020-02-05 13
3 All Duty free item pick up notice. 2020-01-16 30
2 Notice Inform the revision of the Terms and Conditions 2019-12-27 7
1 Notice The information of price adjustment for some overseas cosmetics brands 2019-02-22 59

Anonymous My Shilla

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".