Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Notice

Notice List
No. Category Title Date Views
27 Notice Price Change Notice of GOLDEN DEW Brands products 2024-03-04 5
26 Notice Price Change Notice of SAMSONITE Brands products 2024-02-29 20
25 Notice Price Change Notice of BYREDO PFM Brands products 2024-02-29 18
24 Notice The Notice of Closure of Some EYEWEAR Brands 2024-02-28 20
23 Notice Price Change Notice of MONTBLANC Brands products 2024-02-28 15
22 Notice Price Change Notice of some Imported Cosmetics Brand products 2024-02-27 22
21 Notice The Notice of Closure of Some Overseas Cosmetic Brands 2024-02-27 23
20 Notice Price Change Notice of GUCCI PFM Brands products 2024-02-26 23
19 Notice Price Change Notice of SK-II Brands products 2024-02-26 26
18 Notice Price Change Notice of LIQUIDES PERFUME BAR Brands products 2024-02-20 16

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".