Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Notice

Notice List
No. Category Title Date Views
14 Notice The Notice of Closure JO VOY 2024-12-19 17
13 Notice The Notice of Closure of ATHE BEAUTY 2024-12-18 48
12 Notice [Notice] Notice on changes to the standard exchange rate for domestic brands 2024-12-18 247
11 Notice Notice of Dormant Release following Amendment of Personal Information Protection Act 2024-05-03 85
10 Notice Notice on changes in membership discount rate of BALLY 2024-04-29 45
9 Notice Notice on revision of Shilla Duty Free Shop’s Terms of Service 2023-09-15 57
8 Notice Notice the Revision of Personal Information Processing Policy 2023-08-24 51
7 Notice Notice the Revision of Personal Information Processing Policy 2023-05-25 158
6 Notice Notice the Revision of Personal Information Processing Policy 2023-03-30 28
5 Notice SHILLA DUTY FREE Membership revamp notice 2023-02-03 325

Anonymous My Shilla

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".