Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
38 Notice Notice the Revision of Personal Information Processing Policy 2023-02-01 19
37 Notice Price Change Notice of CLIO,PERI PERA Brands products 2023-02-01 5
36 Notice The Notice of THREE Brand Membership discount rate 2023-01-31 4
35 Notice The Notice of RMK Brand Membership discount rate and availability of points 2023-01-31 5
34 Notice Price Change Notice of JIMMY CHOO PFM Brands products 2023-01-31 4
33 Notice Price Change Notice of M.F KURKDJIAN PFM Brands products 2023-01-31 3
32 Notice Price Change Notice of COACH PFM Brands products 2023-01-31 4
31 Notice Price Change Notice of LANVIN PFM Brands products 2023-01-31 1
30 Notice Price Change Notice of VAN CLEEF & ARPELS PFM Brands products 2023-01-31 2
29 Notice The Notice of Closure of EUYIRA 2023-01-31 2

Anonymous My Shilla

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  • Online Memberships1
  • Mileage

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".