Apply for the Restock Notification to get the SMS as soon as the product is restocked.
You can use your mileage up to 0% of the listed price depending on the company/brand policies.
PANDORA Brand Shop
Material/Purity/BandMaterial(Watch) | Sterling silver |
---|---|
Weight | Not provided by the manufacturer |
Manufacturer | PANDORA / STARLUXE |
Size | ONE SIZE |
Caution | "Precautions when wearing Depending on the individual's skin characteristics, allergies to silver or leather may occur, so caution is required. Precautions when purchasing the product -All products cannot be exchanged for color or size after delivery. Please refer to this point when purchasing, and we recommend wearing the product at the store before purchasing. -Purchased products are packed in one case, and one warranty is issued per voucher. If you want each separate packaging and each warranty, please write it in the request when ordering. - Due to the nature of the manufacturing process for Pandora products, there may be differences in the degree of oxidization (oxidation treatment). These differences are not considered defective, so please refer to them when purchasing, and we inform you that exchanges and refunds are not possible due to this. -Some items may not be eligible for repair service. -All earrings products (including earring pendants) cannot be exchanged or refunded for hygiene reasons." |
Main Spec | Sterling silver |
Warranty Provided | Y |
Quality Assurance Standard | - PANDORA's jewelry products purchased from official domestic distributors are guaranteed for 90 days for manufacturing defects. Free repair is possible in case of product defect within 90 days (Some items may not be eligible for repair service, and free repair is not possible if it is not an internal defect such as negligence in use, damage by force, shock, use of chemicals, discoloration, etc.) Be sure to retain the warranty as proof of purchase. -Wearing counterfeit or non-PANDORA brand charms may damage the PANDORA bracelet and void the warranty. When combined with charms not manufactured by the company, exchanges and repairs are not allowed. PANDORA's products may change their appearance when exposed to extreme environments or chemical reactions. Chemical reactions of this kind refer to washing liquids, swimming pools, spas, etc., and there may be many other cases. - Stretching of PANDORA bracelets is not considered a manufacturing defect. - Normal wear and tear, misuse and discoloration are not covered by the warranty. -Compensation for lost goods is not covered by the quality guarantee. -Some items such as Murano (glass) enamel, mother-of-pearl, silicone grip repair, open bangle end cap damage, gemstone, special stone, lost parts, design variation, damaged product, ring size adjustment, bracelet size stretching, leather damage and washing, back of earring post thickness adjustment, bangle size adjustment and breakage may not be repaired. -Product polishing is charged regardless of the purchase date, and the cost varies depending on the place of purchase (domestic/overseas). |
Manufacturing country | Thailand |
- Due to the circumstances of the Pandora store, if the departure date is less than D-2 days, the order may be cancelled, so please order leisurely.
*When receiving the product at the pick-up counter, please open and check the quantity and conditions of the product.
- Pandora products may have a difference in degree of oxidation(oxidation treatment) due to nature of manufacturing process. It is not a defect and refunds/exchanges due to degree of oxidation are not available.
- Discoloration and product deformation can occur during prolonged contact with sweat, water and air. - Take care not to drop these on hard surfaces or expose to hard knocks.
- The bracelet chain, commonly known as the snake chain, is made out of many little rings which are twisted very tightly on the chain. When buying a new bracelet, it should be fairly tight to avoid loss. There should be no more than two fingers space between your wrist and bracelet.
- Size adjustments or exchanges/refunds of rings and bracelets after the products have been picked up are not available. Please be advised that you try on for right size at a Pandora store before you purchase.
- For leather bracelets, we do not put a charm until the end of the screw due to the leather's characteristic.
- Natural color variations may occur from one gemstone to another; this is a characteristic of the stone material and part of what makes each one unique.
-<The purchased product will be packed in one case. If you would like individual packaging or for gifts, please leave a note when ordering.>
The purchased product is packed with two or three charms in one case, and one warranty certificate is issued per exchange voucher. <(One warranty issued per order number) If you need each separate warranty certificate for a gift, please be sure to fill out the request form when ordering.>
* Please note that all repair services, expect polising service, are not available for PANDORA Reflexions collection.
*Goods for Customer Service Customers can get Customer Service for all goods purchased at Shilla Duty-Free Shop and a warranty is needed for it (an exchange ticket(coupon), a receipt, passport number are also needed.). Customer caused-defects in the product such as a silver chain, a leather chain, a charm, etc. are repaired with a customer's expense. Customers cannot request for Customer Service at Shilla Duty-Free Shop with the product purchased at a department store.
Any goods purchased at Shilla Duty-Free Shop can be requested for Customer Service but a service expense may be charged to a customer in some cases. (Since July 1, 2013, ₩20,000 is charged for cleaning the product purchased in Korea, ₩50,000 purchased in overseas or the product with no purchasing record.) *Free Customer Service Period Defects of the product found in 2 weeks after departure day will be repaired for free and charged for the product after that. Defects caused by an impact, chemicals or water are impossible to be repaired.
A/S Center Contact
A/S Center; +82-2-2230-1308
*Depending on the products components and materials, A/S might not be possible.
Etc.
When you request A/S at the place of purchase, the product can be identified by using the exchange ticket or receipt if you don't have the warranty statement.
If you visit other stores (other Duty-Free shops or department stores), you must present the purchase receipt.
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Note when purchasing duty free items