Customer Service

Customer Service
(Open all year around)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Membership Guide

  • The Shilla Online Duty-Free Membership: Determined according to the amount of purchases at both online and offline stores within 2 years.
Online membership Level
PRESTIGE

PRESTIGE

Purchase $ 5,000 or more within the last 2 years
  • Up to 20% discount & Get $15 mileage once a month.
  • Get 150 stars at the time of log in. (once a day)
  • Get 400 / 500 stars (with picture) when leave a comment on purchased products.
  • Get 600 stars at the time of membership is upgraded. (one time)
SUPER PREMIUM PLUS

SUPER PREMIUM PLUS

Purchase $ 3,000 or more within the last 2 years
  • Up to 20% discount & Get $10 mileage once a month.
  • Get 100 stars at the time of log in. (once a day)
  • Get 300 / 400 stars (with picture) when leave a comment on purchased products.
  • Get 500 stars at the time of membership is upgraded. (one time)
SUPER PREMIUM

SUPER PREMIUM

Purchase $ 1,000 - $ 2,999 within the last 2 years
  • Up to 15% discount & Get $7 mileage once a month.
  • Get 70 stars at the time of log in. (once a day)
  • Get 250 / 350 stars (with picture) when leave a comment on purchased products.
  • Get 500 stars at the time of membership is upgraded. (one time)
PREMIUM

PREMIUM

Purchase $ 500 to $ 999 within the last 2 years
  • Up to 15% discount & Get $5 mileage once a month.
  • Get 50 stars at the time of log in. (once a day)
  • Get 200 / 300 stars (with picture) when leave a comment on purchased products.
  • Get 200 stars at the time of membership is upgraded. (one time)
FRIENDS

FRIENDS

Newly registered member
  • Up to 10% discount & Get $5 mileage once a month.
  • Get 30 stars at the time of log in. (once a day)
  • Get 150 / 250 stars (with picture) when leave a comment on purchased products.
  • Get 200 stars at the time of membership is upgraded. (one time)

Anonymous My Shilla

Membership level

  • Offline Membershipbronze
  • Online Memberships1
  • Mileage

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".