Customer Service

Customer Service
(Open all year around)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000


Notice List
No. Category Title Date Views
10 Notice Notice the Revision of Personal Information Processing Policy 2019-05-24 3
9 Notice WAEKA Closing Announcement 2019-05-23 1
8 Notice TOK Closing Announcement 2019-05-23 1
7 Price information Notification of price adjustments on some products of CORMAN ORGANYC 2019-05-22 6
6 Notice Notice of Auto Login System Improvement 2019-05-22 4
5 Notice MARC JACOBS WATCH Closing Announcement 2019-05-13 55
4 Price information Notification of price adjustments on some products of SESDERMA 2019-05-09 12
3 Price information Exchange rate change 2019-05-03 30
2 Notice The information of price adjustment for some overseas cosmetics brands 2019-02-22 33
1 Notice Notice of Server Maintenance on Thursday, Oct 18 at 4am 2018-10-11 42

Anonymous My Shilla

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" ( with "Estimation of estimated tax amount".