Product details

National size guide Details

Note

■ Be advised that adjusting watch bands during the peak season is not possible. ■ Be advised to check in advance whether it is possible to adjust/repair watch bands before a purchase by contacting AMER SPORTS Customer Center (02-515-1318). Please be aware that adjusting/repairing watch bands at Shilla Duty-Free Shop in Incheon Airport is not possible. ■ Customer Notice Please make an examination of normality for the product with staff in charge at the Pick-up Counter as being delivered to a customer. (The company is not responsible for defects found after that) Be highly advised to read "Watch Instructions and Customer Service Notice Guide" enclosed with a warranty. The product can get humidified by a sudden water pressure though it is waterproof in general therefore be highly advised to be very careful when dealing with water-related thing with the product on. (Be informed that Exchange or Customer Service for the water directly caused product is not possible.) ■ Goods for Customer Service Battery life is not based on purchase date but manufacturing date, so there is a possibility of a watch to stop working right after a purchase. This is not a defect. A customer can get a free battery exchange service under warranty at the shop where the watch was purchased or at the official Customer Service Center and a warranty must be accompanied. (Charged to a customer when out of warranty.) ■ Free Customer Service Period 1year: ROSEMONT, TIMEX 2year: AIGNER, PAUL SMITH, LUMINOX, MICHEL HERBELIN, FERRAGAMO, JUNGHANS, VICTORINOX 3year: CITIZEN ■ Service time period It takes about 3 to 4 weeks after a service request at Service Center and it can be shorter or longer depending on repair conditions and details. It can also take more than 3 months in case of the related parts or components out of stock. ■ Goods not possible for Exchange or Refund Exchange or Refund is not possible for the product already in use and the product with scratch(s) or the product with band(s) adjusted even before using it. ■ Goods to be excluded from a free customer service or goods impossible to be put into service. Worn-out Parts (consumable): Watch Strap(leather, metal), Parts(glasses, crown, buckle, hour mark, etc.) ■ Customer Service Contact Point With a warranty, Customer Service is possible at any GALLERY O'CLOCK directly managed shops across the country. (But Exchange is not possible) * Customer Support Division at Headquarters(Saturday and National holidays are off and be advised to check beforehand whether a related-part is in stock or not before visiting) Tel: 02-3284-1301~2 Address: Jeonmoon-gunsol-heakwan 12th floor, 395-70, Shindaebang-dong, Dongiak-gu, Seoul ■ Others 1. A warranty sealed by a staff is certainly needed for Customer Service. 2. A cost of repair may be charged for the defect(s) caused by a customer even during warranty. (Example: Impact, Moisture, Scratch, Damage band, etc.) 3. In case that a customer has lost a warranty, a purchase record can be confirmed at Shilla Duty-Free Shop.

A/S Service

<Directions>

★Please read this information!★

- Please note that adjusting the size of the watch band is not available before departure. Visit the nearest after sales service center to receive the service. 

- Please note that due to the characteristics of the duty-free items, we do not provide gift-wrap service and a shopping bag.

- Please read the WATCH GUIDE BOOK, and bring the warranty card when you visit the service center. 




< Stores accepting your request for the after sales service>

★ Please note that adjusting the size or length of a watch band before you receive an item is not possible. We do not provide services for the size adjustment at the stores in the airport. 

Please visit the corresponding department stores or duty-free stores written on the guide book to receive after sales service. Please bring the warranty card with the item to request for the service or receive it for free(only for size adjustment). 

★ Please note that you will be able to find stores that provide after sales services in your guide book enclosed with the warranty card.

Requesting an after sales will not be accepted except for those stores. In addition, please bring the warranty card with you when you visit stores.

If you are not able to make a visit to stores, please contact the customer center to request it via courier. 




  * Duty Free Shop

- Seoul: Lotte Main Store, World-Tower Store, Shinsegae Dutr-Free Main Store, The Shilla Duty-Free Main Store, Dongwha Duty-Free Store, Shilla I Park Duty-Free Store, Doota Duty-Free Store, Hyundai Department Duty-Free Store: Trade Center Seoul. 

- Busan: Lotte Duty Free's Busan Store, Shinsegae Centum City

- Jeju Island: Lotte Duty Free's Jeju Store , JDC Dutr-Free Store , JTO Dutr-Free Store




* Department Store

Seoul: Lotte Department Star City, Lotte Department Yeongdeungpt Store, AK Plaza Guro Store

Incheon: Hyundai Premium Outlet in Songdo

Gyeonggi: Lotte Department Ilsan Store, Shinsegae Department Goyang Store, Lotte Department Guri Store, Lotte Department Jungdong Store, Lotte Department Bundang Store, Galleria Department Suwon Store, Lotte Department Suwon Store, Lotte Department Ansan Store, Lotte Department Pyeongchon Store, Yeoju Premium Outlets , Shinsegae Department Gyeonggi Store, Lotte Paju Premium Outlet , AK Plaza Pyeongtaeks Store , Shinsegae Department Store Starfield Hanam 

Gyeongsangdo: Lotte Department Pohang Store, Lotte Department Changwon Store, Shinsegae Department Masan Store, Galleria Department Jinju Store, Lotte Department Sangin Store, Lotte Department Ulsan Store

Busan: Lotte Department Dongnae Store, Lotte Department Gwangbok Store

Chungchongdo: The Galleria Centercity, Hyundai Department Store in Chungchong, Lotte Department Daejeon Store

Jeollado: Lotte Department Jeonju Store




★As battery life is depending on the manufacturing date, the batteries can be easily discharged. This is not regarded as a product defect, and batteries can be replaced , free of charge within warranty period. Please bring the warranty card when you make a visit to the store where you purchased the item or officially designated customer service center. 

Repair service for the items that have exceeded the warranty period will normally take 3 to 4 weeks, and the period may differ depending on the situation. It may take longer than 3 months depending on the existence and nonexistence of the consumables.

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