Customer Service

Customer Service
(Open all year around)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Notice

Notice List
No. Category Title Date Views
9 Notice Notification on the temporary closure, Brand PENNY LANE 2019-07-17 0
8 Notice The notification of usage of coupon at MANDARINA DUCK 2019-07-16 13
7 Notice The Notice of Change in Policy in Regards to Mileage Usage for TAG HEUER Brand 2019-07-16 12
6 Price information The information of price adjustment for DR.NATURAL 2019-07-12 12
5 Notice The Notice on the Closure of HONESI, DODOLABEL, and VSOME 2019-07-12 8
4 Notice The Notice on the Closure of SWAGGER 2019-07-10 14
3 All Notification of price adjustments on Certain Overseas Cosmetics Brands 2019-06-26 7
2 Notice The information of price adjustment for some overseas cosmetics brands 2019-02-22 37
1 Notice Notice of Server Maintenance on Thursday, Oct 18 at 4am 2018-10-11 42

Anonymous My Shilla

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  • Offline Membershipbronze
  • Online Memberships1
  • Mileage

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".