Customer Service

Customer Service
(Open all year around)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Notice

Notice List
No. Category Title Date Views
9 Notice The notification of price adjustment for the brand, KANGOL KIDS 2019-11-20 9
8 Price information The information of price adjustment for LOGITECH 2019-11-20 11
7 Notice DERMA ESTHE Closing Announcement 2019-11-18 11
6 Discount rates information The Notice of membership discount rate adjustment for GOPRO 2019-11-15 23
5 Notice Inform the revision of the Terms and Conditions 2019-11-15 13
4 Notice The information of coupon-usage adjustment for DIPTYQUE 2019-11-14 8
3 Price information The information of price adjustment for BOSE 2019-11-13 9
2 Notice [URGENT NOTICE] 2019-11-08 26
1 Notice The information of price adjustment for some overseas cosmetics brands 2019-02-22 55

Anonymous My Shilla

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".